Tue 19 March 2019 - 02:37 Reunion
» FAQ

FAQs – LAGON REUNION

Here you will find the most frequently asked questions about the sale of our products and about LAGON REUNION.

General issues related to the sale

  • Are our products guaranteed?

All our products have an international warranty against manufacturing defects for 1 year.
The polycarbonate sheets used in the manufacture of our products benefit from the ISO 9001: 2000 standard and the CE standard.

  • Delivery Information

We deliver anywhere in the world. All our products are shipped from Asia.
We are the only ones to request these payment terms, some suppliers will ask you 100% before the order, and may never send you the goods. we can make you enjoy our experience and take care of the transport for you wherever you are, at very competitive prices.

  • What are the delivery times ?

Delivery times vary depending on the destination, the quantity, the type of product and the means of transport chosen according to your budget. For information, for delivery to Europe it takes between 3 to 6 weeks.
Please contact us to obtain more precise information according to your case.

  • What are the terms of payment?

The preferred method of payment is the bank transfer. We charge 50% for the order, and 50% once you have the transport documents stating that the goods are being transported to your destination. We are the only ones to ask for these payment terms, some suppliers will ask you 100% before the order, and may never send you the goods (link anti HBC blogs).

  • Why buy with LAGON REUNION?

We ensure strict compliance with the specifications we have developed for our own products to ensure the best quality in the world for these types of products.
– We are the only ones to have in-depth expertise on “transparent” products that we have made our specialty
– Other manufacturers of transparent kayaks use a low quality polycarbonate which will significantly reduce its life, transparency, strength, and thus the safety of the people who will be in the boat.
– Since we rent our products, we are able to give you the best advice for maintenance and to set up any rental activities.
– LAGON REUNION is a French company, with serious international references (link to references on lagoon-reunion site)

Our flagship product: Transparent Kayak

  • Are our transparent kayaks strong, and how do the scratches affect visibility?

Our kayaks are made of 100% Polycarbonate GE Lexan, the best in the world. This is the same material used for aircraft portholes and CRS shields. This kayak is almost unbreakable. Despite possible scratches, once on the water, the water fits into the stripes and restores the visibility completely.

  • Do transparent kayaks require special maintenance?

Our transparent kayak is a high quality product very robust. However, as for the majority of watercraft, appropriate use and regular maintenance will significantly extend the life of the product especially with regard to its transparency.
Care tip: Store away from the sun, rinse with fresh water after each use, and your kayak will last you for years
Use: Avoid rubbing the transparent kayak on the reefs or dragging it on the sand.

Optional: it is possible to put a transparent film on the underside of the hull to protect your kayak against micro scratches, exactly as a protective film would protect a smartphone screen.

  • Is it possible to put our new kayaks back to new?

After many researches and tests, LAGON REUNION has developed and developed a unique process in the world of refurbishing our transparent kayaks. We carry out this operation in our workshops on the island of Reunion and we sell this process to resellers, as well as to franchisees only. Applicable only on LAGON REUNION kayaks.

Franchise

  • Do you offer franchise systems or “turnkey”?

All our customers benefit from our know-how and our expertise on our products, and especially on transparent kayaks. LAGON REUNION also offers exclusivity contracts in certain regions, as well as turnkey franchises to be operational upon receipt of your new products, and exploit them at best.

If your question does not appear in the list below, do not hesitate to email us at shop@lagon-reunion.fr.

CATALOGUE

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